Warranty returns will only be accepted by AEM Electronics when accompanied by a valid Return Merchandise Authorization (RMA) number and a dated proof of purchase. The product must be received by AEM Electronics within 30 days of the date the RMA is issued.
Warranty claims to AEM Electronics must be shipped prepaid (we recommend a shipping service with package tracking capability). Once your package is received by the warranty and repairs department you will be notified and provided with updates.
PROCEDURES FOR ISSUANCE OF A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER
Please note that before AEM Electronics can issue an RMA for any product, it is first necessary to contact the technical support team to discuss the problem. Have your order / invoice number on hand and mention you purchased from Quantum Fuel Systems.
Most issues can be resolved over the phone. Under no circumstances should a system be returned, or an RMA requested before the support team is contacted. This will ensure that if an RMA is needed that AEM Electronics is able to track your product through the warranty process.
You can reach the Tech Support Team for support on all AEM Electronics performance products by phone at 1-800-423-0046. To contact by email for engine management systems, email emstech@aemelectronics.com. For all other products, email gen.tech@aemelectronics.com.
A copy of the Proof of Purchase can be emailed to rma@aemelectronics.com or faxed to AEM Electronics at 310-484-0152. Questions can be answered by the Warranty Claims department at 310-484-2322 Ext. 262.